• Customer Service Representative

    Job Location(s) US-KY-Somerset
    Posted Date 1 year ago(3/12/2018 4:15 PM)
    Job ID
    2018-1149
    # of Openings
    25
    Category
    Customer Service/Support
  • Overview

    EOS USA is a national Accounts Receivable Outsourcing (ARO) company headquartered in Norwell (MA) with regional offices in Rochester (NY), Chicago (IL), Dallas (TX), Somerset (KY) and Sacramento (CA). In total, EOS USA employs over 1200 employees across North America.

     

    EOS USA is a division of the EOS Group, one of Europe's largest ARO companies with over 40 subsidiaries, 4,000 employees and an operational presence in 23 countries. As part of the EOS Group, we enjoy an international presence and unparalleled global reach in our industry

    Responsibilities

    • The handling of inbound and outbound calls from client customers while able to maintain and document accurate records within the customer’s account with one call resolution.
    • Conduct account research and general analysis in order to assist customers.
    • Interacting with customers in order to resolve outstanding account balances and assist with payment plan set-ups.
    • Maintain call control, including a high level of professionalism and ensuring quality assurance scores are at a proper level.
    • Navigating Client Systems.
    • Other related duties as assigned.

     

     

    We offer:

    • Competitive base pay
    • Paid training
    • Paid time off
    • Paid holidays
    • Company match 401K plan
    • Comprehensive medical/dental plan

    Qualifications

    • High school diploma, GED or equivalent
    • Strong grammatical and oral skills to communicate with consumers in a professional manner.
    • Professional attire and demeanor to meet clients and visitors.
    • Strong work ethic and the ability to strive in a fast-paced work environment.
    • Must be a dependable, reliable, and courteous candidate as this position serves as the only point-of-contact for the client.

    EOS USA is committed to creating a diverse environment and is proud to be an equal-opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or protected veteran status. 

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