• Collection Manager

    Job Location(s) US-IL-Tinley Park
    Posted Date 3 months ago(1/3/2019 8:24 AM)
    Job ID
    # of Openings
    Customer Service/Support
  • Overview

    EOS Healthcare is a national accounts receivable outsourcing (ARO) company headquartered in Norwell, Massachusetts, with regional US offices in Chicago, Dallas, Rochester (NY), Rancho Cordova (CA) and Somerset (KY), and operating subsidiaries in Gurgaon, India and Makati City, Philippines. In addition, we have an operational presence in Canada via our sister organization, EOS NCN, with offices in Montreal, Toronto and Vancouver


    EOS Healthcare is the US subsidiary of the EOS Group GmBh, one of Europe’s largest ARO companies with 55 subsidiaries and 7,000 employees operating in 26 countries in support of over 20,000 clients worldwide.


    The Collection Manager will report directly to the National Director of Healthcare Collections. The primary responsibility of this role is to drive production and ensure that daily, weekly and monthly goals are met and surpassed while remaining compliant.


    • Direct, lead, train and motivate a group of collectors, team leads and support staff on the timely collections of accounts.
    • Oversee staff productivity for collections to ensure productivity standards are achieved.
    • Submit various reports daily and weekly to the Healthcare Management leadership.
    • Handle disciplinary and performance issues. Provide corrective action and counseling in accordance with corporate policies, procedures and standards.
    • Ensure legal compliance with federal, state, company and client regulations.
    • All other duties as assigned.


    • Ability to oversee a diverse staff while driving a culture of exceeding goals
    • Must be a strong leader
    • Ability to fork in a faced past environment
    • Ability to complete projects thoroughly and on time
    • Ability to problem solve and apply sound judgement
    • Excellent Verbal and Written communication skills
    • Must train and develop all levels of staff including team leads and collectors
    • Encourage and foster an environment of positive morale and motivation


    • 5-7 years collection experience and 3 years third- party management experience required
    • Must relocate to or already be based in the Tinley Park, IL office
    • Must be thoroughly familiar with FDCPA regulations and enforcing compliance
    • Experience working in an environment with an automated dialer
    • FACS or Artiva system experience a great plus
    • Proficiency in MS Word and Excel
    • Organized and detail-oriented
    • Strong analytical and conflict resolution skills
    • Strong oral and written communication skills
    • Professional in conduct

    EOS USA is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or protected veteran status.


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