• Bilingual Collection Specialist

    Job Location(s) US-KY-Somerset
    Posted Date 3 weeks ago(1/3/2019 1:21 PM)
    Job ID
    2019-1176
    # of Openings
    1
    Category
    Customer Service/Support
  • Overview

    EOS USA is a national accounts receivable outsourcing (ARO) company headquartered in Norwell, Massachusetts, with regional US offices in Chicago, Dallas, Rancho Cordova (CA) and Somerset (KY), and operating subsidiaries in Gurgaon, India and Makati City, Philippines. In addition, we have an operational presence in Canada via our sister organization, EOS NCN, with offices in Montreal, Toronto and Vancouver.

     

    EOS USA is the US subsidiary of the EOS Group GmBh, one of Europe’s largest ARO companies with 55 subsidiaries and 7,000 employees operating in 26 countries in support of over 20,000 clients worldwide.

     

    As a Bilingual Collection Specialist, you will actively work to maximize collection of past due balances on behalf of our clients. This includes follow up calls on established repayment agreements.

    You must be fluent in both Spanish and English in this position.

    Responsibilities

    • Initiate contact with consumer's via telephone to attempt collection of outstanding balances, assuring professional and positive experience toward resolution
    • Effectively communicating with consumers to obtain full payment of debt or establish acceptable payment arrangements
    • Meet or exceed daily, weekly and monthly performance objectives.
    • Resolve disputes
    • Escalate accounts for resolution when warranted
    • Adhering to quality standards and ensuring compliance with the applicable laws and regulations that govern third party collections

    Hours: This is a full time/40 hour a week position. The schedule is three days shifts per week 8:00am to 5:00pm, two evening shifts per week 12:00pm to 9:00pm and two Saturday morning’s shifts per month 8:00am to 12:00pm.

     

    We Offer:

    • Competitive base pay
    • Paid Training
    • Paid time off
    • Paid holidays
    • Company match 401K plan
    • Comprehensive medical/dental plan

    Qualifications

    • Highly detail oriented, organized, and able to multitask
    • Previous Collections or Call Center experience
    • Must be fluent in Spanish and English
    • Excellent communication and negotiation skills
    • Proficient computer skills
    • Ability to navigate through internet resources available to locate consumers technologies
    • High School Diploma or equivalency, college degree a plus
    • Stable work history
    • Excellent listening skills
    • Excellent verbal and written communication skills
    • Ability to handle challenging situations calmly and professionally

    EOS USA is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or protected veteran status.

     

     

     

     

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