• Collection Specialist

    Job Location(s) US-IL-Tinley Park
    Posted Date 1 week ago(3/14/2019 11:57 AM)
    Job ID
    # of Openings
    Customer Service/Support
  • Overview

    EOS USA is a national Accounts Receivable Outsourcing (ARO) company headquartered in Norwell (MA) with regional offices in Chicago (IL), Dallas (TX), Somerset (KY) and Sacramento (CA). In total, EOS USA employs over 1200 employees across North America.


    EOS USA is a division of the EOS Group, one of Europe's largest ARO companies with over 40 subsidiaries, 4,000 employees and an operational presence in 23 countries. As part of the EOS Group, we enjoy an international presence and unparalleled global reach in our industry.


    • Initiate contact with consumer's via telephone to attempt collection of outstanding balances, assuring professional and positive experience toward resolution
    • Effectively communicating with consumers to obtain full payment of debt or establish acceptable payment arrangements
    • Meet or exceed daily, weekly and monthly performance objectives.
    • Resolve disputes
    • Escalate accounts for resolution when warranted
    • Performing skip-tracing efforts to obtain current location information

    This is a full time/40 hour per week position. The position will require working one late shift per week and four day shifts per week. We are looking for individuals that have previous experience in both education and state government receivables.


    • High School Diploma or equivalency required
    • Previous Collections or Call Center experience required
    • Experience in both education and state government receivables preferred
    • Highly detail oriented, organized, and able to multitask
    • Excellent communication and negotiation skills
    • Proficient computer skills
    • Ability to navigate through internet resources available to locate consumers
    • Stable work history
    • Excellent listening skills
    • Excellent verbal and written communication skills
    • Ability to handle challenging situations calmly and professionally

    EOS USA is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or protected veteran status.


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